Privacy policy

Privacy policy — DEVAORA INDUSTRIES LLP

At DEVAORA INDUSTRIES LLP ("we", "us", "our"), we are committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.devaora.com ("Website").

By accessing or using our Website, you consent to the practices described in this privacy policy.

1. Information we collect

1.1 Personal information We collect personal information when you interact with us, including:

  1. Full name
  2. Email address
  3. Phone number
  4. Billing & shipping address
  5. Payment information (processed by secure third-party gateways)
  6. Account details (if you register)

1.2 Non-personal information We automatically collect certain non-personal data such as:

  1. IP address
  2. Browser type and device details
  3. Pages visited and time spent
  4. Cookies and analytical data

2. How we use your information We use your information strictly for legitimate purposes, including:

  1. Processing and fulfilling orders
  2. Providing order updates, confirmations, and customer support
  3. Improving Website performance and user experience
  4. Personalising recommendations
  5. Marketing communication (only if you opt-in)
  6. Fraud detection and security monitoring
  7. Compliance with legal obligations

3. Cookies We use cookies and similar technologies to:

  1. Recognise returning users
  2. Maintain your shopping cart
  3. Improve Website performance
  4. Analyse visitor behaviour

You may disable cookies in your browser; however, certain Website features may not function properly.

4. Sharing your information We do not sell your information. We may share data only with:

  1. Trusted service providers (payment gateways, shipping partners, analytics providers)
  2. Legal authorities, if required by law
  3. Business partners involved in Website operation

All third-party partners are required to maintain confidentiality and security.

5. Data security We use commercially reasonable measures to protect your data. However, no electronic transmission or storage is completely secure. By using our Website, you acknowledge that absolute security cannot be guaranteed.

6. Your rights You may request:

  1. Access to personal information
  2. Correction or update
  3. Deletion of your data (subject to legal retention requirements)
  4. Opt-out of promotional communication

To exercise these rights, contact: support@devaora.com

7. Retention of data We retain personal information only as long as required for:

  1. Order processing
  2. Accounting & taxation
  3. Legal compliance
  4. Fraud prevention
  5. Customer service operations

8. Changes to this privacy policy We may update this privacy policy from time to time. Changes will be reflected on this page with an updated date. Continued use of our Website constitutes acceptance of updated terms.

9. Contact us For privacy-related queries, contact: 📧 support@devaora.com 🏢 Gurugram, Haryana

 

TERMS & CONDITIONS

Terms & Conditions — DEVAORA INDUSTRIES LLP

Welcome to www.devaora.com (“Website”). This Website is operated by DEVAORA INDUSTRIES LLP. By visiting our Website or purchasing from us, you (“Customer”) agree to the following Terms & Conditions.

1. Eligibility & Use of Website

1. You must be 18 years or older to use this Website.
2. You agree not to misuse the Website or engage in unlawful activity.
3. You may not attempt to copy, hack, or interfere with the Website’s operation.
4. DEVAORA may refuse service to anyone for any reason at any time.

2. Intellectual Property Rights

1. All Website content—designs, images, logos, product photos, text, layout, and graphics—is owned exclusively by DEVAORA INDUSTRIES LLP.
2. No Customer may copy, reproduce, publish, distribute, or create derivatives from any content without written permission.
3. Unauthorized use will result in strict legal action, including claims for damages.

3. Product Information & Accuracy

1. We strive to display products accurately; however, minor color, texture, or pattern variations may occur due to screen differences.
2. Such variations do NOT qualify as defects and are not grounds for return/refund.
3. Product availability, prices, and descriptions are subject to change without notice.

4. Orders & Payments

1. By placing an order, you agree to provide accurate personal and payment information.
2. DEVAORA may refuse, modify, or cancel any order at its discretion.
3. Orders may be cancelled by DEVAORA due to:
o Pricing errors
o Suspicious transactions
o Stock unavailability
4. Payment must be completed at checkout.
5. All payments are final and non-refundable except as per the Return Policy.

5. Shipping & Delivery

1. Shipping timelines are estimates; delays may occur due to courier or external factors.
2. DEVAORA is not liable for delays caused by weather, logistics, festivals, strikes, or unforeseen events.
3. Customer must provide accurate address and ensure availability to receive order.
4. Incorrect/incomplete address or missed delivery attempts are Customer’s responsibility.

6. Returns, Refunds & Exchanges

All sales are final except as per DEVAORA’s Return & Exchange Policy.
Refunds are issued only for defective/wrong products after verification.
Size-related issues are eligible only for exchange, subject to terms.

7. Limitation of Liability

1. DEVAORA shall not be liable for:
o Courier delays
o Wrong address by Customer
o Your inability to receive delivery
o Minor color or texture differences
2. Our maximum liability is limited to the price paid for the product.

8. Indemnification

Customer agrees to indemnify DEVAORA against any claim, loss, dispute, chargeback, or damage arising from misuse, false claims, breach of policy, or non-compliance.

9. Modifications

We may modify these Terms at any time without prior notice.
Continued use of the Website implies acceptance of the updated Terms.

10. Governing Law

This Agreement is governed by the laws of India.
Exclusive jurisdiction lies with courts in Delhi.

11. Contact Information

📧 support@devaora.com
🏢 Gurugram, Haryana

Shipping, Delivery, Return & Exchange Policy — DEVAORA INDUSTRIES LLP

1. Shipping & Order Processing

1. Orders are processed within 1–3 business days after payment confirmation.
2. Ships Monday–Saturday, excluding holidays.
3. Dispatch timeline may vary based on operational load.
4. Customer will receive tracking details once shipped.

2. Delivery Timeline

1. Estimated delivery for Indian orders: 3–9 business days after dispatch.
2. Delays caused by courier companies, weather, festivals, or operational issues are beyond our control.
3. DEVAORA is not responsible for late deliveries.

3. Shipping Charges

1. Shipping charges (if applicable) will be shown at checkout.
2. For incorrect addresses, re-shipping costs are borne by the Customer.

4. Return Policy (Strict)

Returns are accepted ONLY in the following cases:

1. Wrong product received
2. Damaged or defective product

Not eligible for return:

• Size/fit issues
• Color variation due to lighting/screens
• Change of mind
• Delay by courier
• Sale items

Return requests must be raised within 48 hours of delivery with photos/video.

5. Size Exchange Policy (Allowed Under Strict Rules)

We offer one-time size exchange per order, subject to all conditions below:

5.1 Eligibility Conditions

1. Exchange request must be raised within 48 hours of delivery.
2. Product must be unused, unwashed, unaltered, and with all tags intact.
3. Customer must return the product to us first; replacement is sent after inspection.
4. Exchange is subject to stock availability.
5. Customer bears the cost of return shipping (brand-friendly).

5.2 Not Eligible for Exchange

1. Sale, clearance, or discounted products
2. Custom measurement requests
3. Damaged, worn, or washed garments
4. Missing tags, packaging, or accessories

5.3 Verification

1. DEVAORA reserves the right to approve or reject exchange requests after inspection.
2. DEVAORA’s decision is final and binding.

6. Refund Policy

1. Refunds are issued only for defective/wrong products after verification.
2. Refunds are processed to the original payment mode within 7–14 business days.
3. Refunds are not provided for size issues — only exchange allowed.
4. No refunds for COD shipping charges, return shipping, or gateway fees.

7. Cancellation Policy

1. Orders cannot be cancelled once dispatched.
2. Orders cancelled before dispatch may incur processing deductions.

8. Customer Responsibilities

Customer agrees that:

1. Address provided is complete and accurate.
2. Customer is reachable for delivery attempts.
3. Product care instructions are followed.
4. Contact is made within timelines for exchange/return requests.
5. Misuse of return/exchange system may result in future order refusal.

9. Contact Information

For shipping, exchange, or return queries:
📧 support@devaora.com
🏢 Gurugram, Haryana